FAQ

Quick answers to common operator questions. Email support@sudssoftware.com if yours isn’t covered.

Setup

Can I use my own domain instead of yourname.sudssoftware.com?

Yes — on Growth and Pro plans. Go to Settings → Account → Custom domain, enter your domain (e.g. wash.your-business.com), and follow the DNS verification steps. Setup takes 5–30 minutes depending on how fast your DNS propagates.

Can I import my existing customer list?

Today, no — bulk customer import is on our roadmap but isn’t live yet. For now, customers get added when they book for the first time. If you have a critical migration need, email support@sudssoftware.com and we’ll handle it manually.

How do I add my logo and brand color?

Go to Settings → Branding → Website. Upload a PNG or SVG logo (1MB max), pick a brand color via the color picker. Changes show up on your public site within a minute.

Memberships & customers

Can customers manage their membership themselves?

Yes. Each confirmation email includes a magic-link to the customer portal where they can manage their membership, vehicles, and payment method. The link is single-use; if they need a new one, they can request it from the sign-in page.

Do customers need to create an account to buy?

No. First-time customers just enter their info at checkout. We send a magic link to their email if they want to manage their account, but it’s never required.

Memberships & recurring revenue

Do I need to set up memberships separately?

Memberships are a Growth/Pro tier feature. Once enabled, go to Memberships to define tiers (e.g. Basic, Premium, Unlimited) with monthly prices and what each unlocks. Customers subscribe through your public site.

How are membership payments handled?

Same as one-time payments — Stripe processes the recurring charge against the customer’s saved card and the money lands directly in your Stripe account.

Billing

Can I downgrade my plan?

Yes, from Settings → Account → Billing. Downgrades take effect at the end of your current billing period to avoid prorating headaches. If your current usage exceeds the lower tier’s limits (e.g. 3 locations on Growth, you have 4), the system will warn you before confirming.

What happens to my data if I cancel?

Data is preserved for 90 days after cancellation. You can reactivate within that window without losing anything. After 90 days, the data is permanently deleted. You can export your customer list as CSV from Settings → Account → Data export (Pro tier) before canceling.

Technical

Is there an API?

On Pro tier, yes. Generate an API key from Settings → Access → API keys. We don’t have formal docs yet — reach out to support and we’ll point you at the endpoints you need.

Can I integrate with Zapier / Make / etc?

Indirectly via webhooks (Pro tier) — configure outbound webhooks for membership and customer events and consume them from any automation platform. Native Zapier app is on the roadmap.

Where are you hosted? Is my data safe?

Hosted on Vercel (US East). Database is Neon Postgres with point-in-time recovery. Customer payment data is handled by Stripe and never touches our servers (PCI offloaded). We use TLS 1.2+ for all traffic.